De'LonghiDedica Maestro Plus Espresso Machine, Automatic Steam Wand, 3 Coffee Temp & Milk Foam Settings, 54oz Removable Tank, Easy-to-Clean Dishwasher-Safe Parts, Compact Stainless Steel Design

This is a be long story, so I will shorten it and get to the good part. I can’t say enough good things about Amazon and the Customer Service Agents…Understanding, no nonsense, solutions only!I have the machine I had been saving for so long.It was a little banged up, and missing something, but I did go with the USED REFURBISHED unit. It works wonderfully just the same… this thanks to Amazon.Awesome machine, we read the manual carefully and my son guided me and gave me the confidence I needed to actually get it to work.I love it!! Thank you so very much! 😌🙏🏼♥️

Making great espresso drinks is definitely a journey with a learning curve. That said, I'm just getting started but knew what I wanted in a machine that I could grow in to and the De'Longhi Dedica Maestro Plus delivers. I'll jump into it:- Build Quality & Design: Sleek, sturdy, and doesn't take up much counter space at all. While some of the tools that you get in the box are on the cheaper side, the portafilter, baskets, tamper, and milk pitcher are solid and great to learn on. You can pull some good shots right out of the box that are as good and potentially better than what you'd get at a coffee shop. The machine is weighty, the buttons are crisp and tactile, and overall I do think this will last years to come with no issues.- Features: The thermoblock has you ready to go in about 30 seconds. Even quicker if you leave it on in standby mode. You can brew at 3 different temps to accommodate different roasts. While there are default settings for single and double shots, you're able to program the volume of water for each to have the coffee to water ratio of your liking (you'll need a good scale to get this right). The automatic milk frother works well, and I think serves its purpose for those who just want foam and aren't too worried about coffee shop level microfoam. That said, you can achieve a silky microfoam steaming manually, but I'm still working on it. The included double-walled baskets are best for pre-ground coffee that might not be as fresh because they do a good job at creating "crema".- Disclaimers: If you only plan on using pre-ground coffee, then you can certainly get by with what's in the box and not having to purchase extra accessories. If you want to use fresh, whole bean coffee and pull shots that have depth, different flavor profiles, actual crema, and compete with your favorite coffee shop, you'll need a good burr grinder and a scale to weigh out your beans and shots. That means spending more money, but can always be spaced out when you're ready to upgrade and take on the hobby.- Bottom Line: The De'Longhi Dedica Maestro Plus, while a bit pricey, has features that make brewing good espresso drinks easy, and great espresso drinks possible and the price can be justified for that reason. If you want to pick your own grinder, opt for this vs. the La Specialista. I'm happy with the purchase and look forward to many delicious drinks to come!

Honest Review – Extremely Disappointed with DeLonghi and Their Customer ServiceI purchased the DeLonghi EC900M in early 2025, and from day one, it failed to brew a decent espresso. Assuming the issue might be on my end, I spent time troubleshooting—unfortunately, that caused me to miss the 30-day return window.Now, in late June, I’m exhausted after dealing with DeLonghi customer service twice for repairs. After the first repair, the machine came back with even more problems—it couldn’t even pass water through an empty basket.Their support has been incredibly frustrating: I’ve had to repeat my case multiple times to different reps, resend the same photos and videos, and respond to the same questions over and over. They clearly ignore email threads and show no real concern for customer satisfaction.If you’re considering buying this or anything from DeLonghi—be careful:👉 If it doesn’t work right away, return it immediately.Don’t waste your time and money like I did. After spending hundreds of dollars and weeks of effort, I’ve never had a single good espresso from this machine.

This espresso machine brews wonderful espressos, and with the automatic frother, it takes the guesswork out of producing perfect froth. I THOUGHT THIS MACHINE WAS MADE IN ITALY, BUT LIKE ALL SMALL PRODUCTS, IT IS MANUFACTURED IN CHINA. IT APPEARS THAT ONE CANNOT. BUY A PRODUCT IN THE USA THAT IS NOT MANUFACTURED IN CHINA. DESPITE THAT, DELONGHI ENSURES THAT ITS ESPRESSO MACHINE IS BUILT TO HIGH QUALITY STANDARDS.

This is my first espresso machine. It was 50% off so I bought it. I enjoy the espresso and cappuccino coffees. The steamer works well, and once I figure out the correct measure of coffee and milk, the drinks are very consistent. It does not make hot water available for tea. But at this price it was a goodbye.

We were so excited to upgrade from our 2nd Espresso machine which we've had for 3-4 years and still working fine. So, we checked around and read reviews and ended up choosing the DeLonghi Maestro Dedica machine. Two weeks into using it our descaler red light came on. So, we read up on using the descaling mode processing setup on the machine...got our DeLonghi descaling solution out and went by the book on doing our descaling. Our machine will not run the descaling mode...have tried repeatedly to run it. Did the "hold down the two buttons" and then press the descaling button. Nothing. We've written DeLonghi and they sent me a form letter to make sure I'm doing the rinse after descaling...it's gotten Kafkaesque with DeLonghi where nothing is getting done. Have not received a customer service response with any help. My machine is one month old and we're in a fix here on how to proceed, what to do. Amazon has promised (just got off the phone with Amazon and they said to try and talk to DeLonghi and IF they're no help, that Amazon would step up to kick start whatever is going to happen ) Thank you Amazon. I'll follow up with this on monday. Paying this much $ for a faulty machine with no customer service is frustrating.